Privacy Policy

TF Automotive Corp is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how TF Automotive Corp manages personal information. It is structured as follows:

1. Personal information TF Automotive Corp collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting TF Automotive Corp and complaints
10. Changes to Privacy Policy

1. Personal information TF Automotive Corp collects

The main types of personal information TF Automotive Corp collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with TF Automotive Corp such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for TF Automotive Corp's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for TF Automotive Corp's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for TF Automotive Corp's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with TF Automotive Corp.

TF Automotive Corp collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records TF Automotive Corp keeps of telephone calls, or emails received, or messages sent to TF Automotive Corp or posted on TF Automotive Corp's pages on social media);
• TF Automotive Corp's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, TF Automotive Corp collects personal information in connection with running its business directly from the individual concerned. On occasion TF Automotive Corp may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

TF Automotive Corp stores personal information in electronic and paper form.

TF Automotive Corp uses and discloses personal information as follows:

• to source vehicles and sell them to TF Automotive Corp's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with TF Automotive Corp's customers and prospective customers;
• to obtain products, services or information from TF Automotive Corp's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information TF Automotive Corp knows about them);
• to operate and manage TF Automotive Corp's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to TF Automotive Corp. For example, TF Automotive Corp may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. TF Automotive Corp also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

TF Automotive Corp uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information TF Automotive Corp uses in the operation of the computer program is browsing history on TF Automotive Corp's websites, name, contact information, and other information you may input into TF Automotive Corp's websites. The level of human oversight TF Automotive Corp provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by TF Automotive Corp's staff.

4. Cookies

TF Automotive Corp uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by TF Automotive Corp's web server. TF Automotive Corp may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on TF Automotive Corp's platforms and those social media platforms. TF Automotive Corp's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of TF Automotive Corp's website.

5. Links to other websites

TF Automotive Corp's website may contain links to third party websites. TF Automotive Corp does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from TF Automotive Corp and do not wish to receive these communications from TF Automotive Corp in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to TF Automotive Corp.

7. Overseas transfers

TF Automotive Corp's website/s are hosted in Australia. On occasion, a third party service provider TF Automotive Corp engages or that TF Automotive Corp is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information TF Automotive Corp holds about them by contacting TF Automotive Corp during business hours on 0409 236 132 or via the contact page.

TF Automotive Corp may require an individual making a request to verify their identity before processing their request.

TF Automotive Corp will aim to respond to all requests promptly and within 30 days.

TF Automotive Corp may refuse a request where permitted or required by law. TF Automotive Corp will comply with any regulatory requirement to give reasons for its decision.

9. Contacting TF Automotive Corp and complaints

If you have any queries, concerns or complaints about how TF Automotive Corp handles your personal information please contact TF Automotive Corp during business hours on 0409 236 132 or via the contact page. TF Automotive Corp may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that TF Automotive Corp can understand the nature of your concern. In most cases, TF Automotive Corp will ask that you put your request in writing.

TF Automotive Corp takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by TF Automotive Corp's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 0409 236 132
• Mailing Address: 4/52 Willandra Dr, Epping, VIC, 3076

10. Changes to Privacy Policy

TF Automotive Corp may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.